Where do I begin....My fiancé and I stayed here about a month ago. The customer service is a disgrace! I am pretty sure there were bed bugs on our bed. I informed the lady at the front desk. I was advised someone would be right on it. We took our luggage back to the car and sprayed it down with Lysol. There were what looked to be like cum stains running down the curtains and bed skirts. The nightstand was burnt from cigarettes. Hair was all over the bathroom floor. There were no towels. We were informed that they were in the process of being washed. The bed was half way made and the bedding looked like it was just pulled out of the bottom of a hamper it was so wrinkled. Management has still yet to call. I give up on receiving any kind of reimbursement. I just want to inform anyone looking to book a room
I have stayed at this hotel once a week for over a year without any complaints. A few weeks ago new owners took over, and everything has been downhill from there. Today, when I checked in, was a problem and when I got to my room, the bathroom was filthy with items left in the toilet and hair in the sink. I should not have to clean a HOTELS bathroom before using. It's obvious the quality of the hotel has drastically gone down. The front desk staff is fantastic in-spite of the new owners! I was charged twice on two different cards, and when this was brought to the owners' attention, I get the runaround. I still have not received a refund! I guaranteed that this shall be my last stay here even if I have to pay more. I will NOT recommend this hotel to anyone. The majority of my colleagues have jumped ship and it's time I do the same.
Nice people. Rooms are nice. Housekeeping not so good. Hairs on a pillow case and on the sheets. Also breakfast foods available at high prices.
This would be a nice place for long term stay. The rooms are well stocked for living. The lending system for games and appliances such as a crock pot or blender is nice. The small store in the lobby is also well stocked and has great snack and microwave dinner options for tired travelers who are willing to pay premium prices. The room wasn't super clean but it wasn't unacceptable. This is a pet friendly hotel but even though we paid extra for that privilege it wasn't very welcoming. The pet area is in the back near train tracks and the interstate. I didn't feel safe out there by myself with the dogs.
Full kitchen is very nice to have. Very friendly staff. I could give 5 stars if the Eastchase area wasn't so plagued with thefts. Do not leave anything in your vehicle while here. I spent over 6 months in the area at several hotels in the area and seeing windows that had been knocked out was all too common.
Candlewood Suites Eastchase Park is a US Lodging based in Montgomery, Alabama. Candlewood Suites Eastchase Park is located at 9151 Boyd-Cooper Pkwy, Montgomery, AL 36117, USA.
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