Bought a queen size bed. They take the time with you to ensure you get what you want. Great shopping experience!
Hakika was very helpful and she knew all the information for financing and in store credit. They have nice furniture and group sales also. Financing is the best option when dealing with this store.
Excellent customer service. I found exactly what i needed for a very good price.
Crooked! Crooked! Crooked! Stay Away From This Furniture Store! The policy is horrible! I purchased a bedroom set in CASH for my twins, however shortly after leaving the store I realized it was ordered in the wrong color. I called the store in less than an hour and requested that it be changed to a different color. The clerk checked to see if the color I wanted was available. I was told that it was however it couldn't be changed b/c it was a special order. I didn't understand what that meant so I asked my sales clerk to explain. I was told although my furniture was on the store floor it was an Ashley furniture original and therefore a special order. I stated that this was poor customer service and if I had known I would have purchased it from Ashley Furniture, right up the way! It was the same price and I just wanted to give a local store business! I was transferred to the assistant manager, the assistant manger repeated nearly the same thing as the sales clerk but said it wasn't due to being an Ashley furniture special but was b/c it wasn't in the warehouse at the time I order! I stated neither of those things made sense to me and that should have been explained or spelled out on the receipt. Also, considering that my delivery was a week away and ordered less than an hour ago they should be able to accommodate me. Seriously who would have thought that an order not in the warehouse was considered a special ordered! I then asked if I could get a store credit, b/c I spoke to the clerk about the king size bedroom set and told her I would be back with my husband later that week. I was told NO b/c it was a "special order"! I asked if the manager of the store could be called to reverse this policy and the assistant manager said she would call him tomorrow. I pleaded with them to resolve it today before everything was confirmed and the assistant manage said "Ma'am you purchased it so you are going to have to deal with it!" Then hung up on me! Really hung up on me! I have never purchased furniture from a store with a policy as strict as this one! This store is a fraud! Theses people are crooked! The worst customer service I have every experienced! Stay Away! Stay Away! I only wanted to change a color, not get my money back or make a return!
I brought my son's twin mattress there and I will definitely be coming back!
Home Furniture is a US Furniture Store based in Montgomery, Alabama. Home Furniture is located at 2251 E South Blvd, Montgomery, AL 36116, USA.
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