We went 5 days after black Friday. The store was in disarray. No one could tell us where the product we were looking for was at. And we had to find someone to ask. Then the cashier asked if we found everything ok. When I started to tell her we didn't, she cut me off.
I would recommend never ever go at this location. Poor service. They don’t care repeat customer. I have bought hard drive they charge me $30 extra when I paid I didn’t check what they are charging and that day hard drive was in deal and It was fault of one of the employee. When I went there after a couple days to match the prize they couldn’t do that then manager showed up and he refused me without seeing all proofs I had. Before I went to the store I even spoke with the customer service agent on the phone and she accepted all fault happened by Best Buy employee but at this location manager don’t care and told me “I wasn’t there when you bought this hard drive”. Finally I really needed the hard drive and I had to return it also after wait in the line 40 to 45 min.
Great store, they price match. Military discount on "accessories" but they don't really know what an accessory is... Otherwise they would get 5 stars.
Was asked several times throughout the visit if there was anything they could help us find. Everyone was friendly. This store had great employees. There was one guy who helped us find the smart things home automation stuff. He was awesome but I didn't catch his name, unfortunately.
I was in and out in 5 minutes, went in for duplicate receipt, I lost my original. I thought it would be a big problem, but like I said I was in and out in record time and the young man that helped me was so curious and attentive he made it so easy, my experience was very good. Keep up the good work Best Buy...
Best Buy is a US Electronics Store based in Montgomery, Alabama. Best Buy is located at 1580 N Eastern Blvd, Montgomery, AL 36117, USA.
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