Another server blatantly spoke negative about us when he told her he got our order wrong.
Very nice and friendly people work there! And they certainly do seem like they like their job. Food was as expected very good!
The place wasn't even busy, it was 11am on a monday and we didn't get our drinks until we asked another waitress where they were 15 minutes later.
He sat the tray of drinks and hot coffee on the table in front of my 1 year old.
Meal was great, so I don't want to talk about that.
Well we waited quite a few minutes for our waters and one coffee. Meanwhile (the main reason I have written this review) the same manager I mentioned earlier was standing there just leaning against a wall talking to someone.
I also understand it's a casual dining place but health code, and standard hygiene seem to be missing as well. Most servers had dirty aprons , wrinkly and unkept shirts and long hair that wasn't restrained.
We watched two other tables get their drinks and meals while we sat with our now anxious children.
So I want to forst off start by saying that I understand that it's Christmas so it was going to be crazy.
We were seated a few minutes later after being asked by the same hostess if we were making a Togo order, and we said no. So we were seated and greeted a few minutes later, (server was actually very pleasant despite the pace of service). She took our food and drink orders at the same time but again I get it. It's busy.
Service was slow and there weren't many people there so no excuse. We had breakfast and the
They didn't have hot chocolate.
When we walked in, we were greeted (kind of) by the hostess, who asked "how many?" I said two. I kind of expected her to ask for a name or something like that because there were quite a few waiting already, but she didn't she just said "I'll seat you as soon as I can." Me and my girlfriend went and sat down and waited, I got up a few minutes later to go get a menu to look at while we waited it looked busy and servers seemed stretched thin.
My problem with this particular Ihop has been the management. Or lack there of.
Horrible experience. Shortage of servers, tables and booths not cleaned, floors dirty and food was not good. Order was wrong.
They didn't have straws.
Just an all around bad vibe to the place.
We waited for so long for our order and it wasn't even correct.
I also noticed a bus boy wandering/ pacing the dining room with headphones in. It was just kind of awkward.
He seemed to only do his job when we asked another server what was going on.
They didn't have hot syrup.
The cooks were coming out of the kitchen to tell the servers that they had customers to seat, which they ignored at least 3 times.
Our waiter was so bad, I assumed it was his first day, but apparently it wasn't.
Being a restaurant manager, this infuriated me. His servers are obviously struggling and he won't help any of them. Nor the hostess who was running back and forth.
They didn't have lids for the kids drinks.
Won't be returning.
Overall just a lackluster management driven experience
The hostess wasn't up there this time, so I waited, finally approached by a man in a collared shirt, I assume this was the manager, he walked over to the host stand and the hostess came around the corner and he said, she'll get you a menu, after he told her "hey he needs a menu".
I'm usually not "that" customer to ask to speak to a manager when the service is bad, but this place is an exception.
They didn't have shelled eggs.
Anyways my final comment is as I was leaving I went to the bathroom, the manager I mentioned earlier was standing in front of it on his phone (which he's been on for the past 10-15 minutes infront of customers). I went into the bathroom and there was no toilet paper in my stall. No paper towels in the whole bathroom and the soap was on the countertop not even in dispensers.
Food was cold and had no flavor. Don't think we will be going back.
Ihop is a US Restaurant based in Montgomery, Alabama. Ihop is located at 115 Eastern Blvd, Montgomery, AL 36117, USA.
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