AFTER HAVING A VERY UNPLEASANT ENCOUNTER WITH AN EXCEEDINGLY BELLIGERENT AND RUDE RECEPTIONIST IN THE 3RD FLOOR SLIDING WINDOW. I HAD DECIDED TO CANCEL ALL FUTURE APPOINTMENTS AND SECURE ANOTHER DOCTOR AT ANOTHER FACILITY BECAUSE OF THE ATTITUDE AND BEHAVIOR OF THE RECEPTIONIST ALONE, HOWEVER, I RECEIVED A CALL FROM ONE OF THE PEOPLE IN CHARGE OF THE CLINIC AFTER I CALLED THE HOSPITAL ADMINISTRATION. (THE RECEPTIONIST FAILED TO NOTIFY STAFF OF THE ENCOUNTER OR ANY PROBLEM, SHE JUST TURNED ME AWAY W/O BEING ABLE TO SEE OR EVEN TALK TO MY PCP OR HER NURSE,) SHE REFUSED TO PUT MY CALL THROUGH TO THEM (NO SURPRISE,) SO IT TOOK 2 DAYS FOR THE CALLBACK, BUT AT LEAST SHE CALLED. MY GRIEVANCES WERE ADDRESSED. I WAS ASSURED THAT THE FACILITY WAS UNABLE TO ACCEPT THAT KIND OF BEHAVIOR FROM A RECEPTIONIST. I AM SURE THAT THE ADMINISTRATOR THAT CALLED ME DEALT WITH THE RECEPTIONIST IN A WAY THAT WOULD PRECLUDE HER ACTING IN SUCH A WAY TO ANYONE ELSE. IN TRUTH AND IN ALL FAIRNESS THE ADMINISTRATOR MADE GREAT ATTEMPTS TO MAKE ME HAPPY. SHE LISTENED TO ME CAREFULLY AND I BELIEVE REALLY HEARD ME AND I AM SATISFIED THAT THE SHE CARES ABOUT THE CLINIC AND THE PATIENTS THAT COME TO THEM. I AM STILL A PATIENT AT THIS CLINIC BUT WITH ANOTHER CARETAKER THANKS TO THE EFFORTS OF THE ADMINISTRATION. MY FAITH HAS BEEN TENTATIVELY RESTORED.
Extremely knowledgeable staff and Dr.cook is a great and caring doctor who cares a great deal about his patients and Valerie his nurse is AWESOME and very caring !!
I have been a patient for little over a year. Ashley at the front desk is the greatest. She gets us an appointment whenever needed. Dr. Handey is just the greatest. He is managing my rare disease and keeping it under control.
They are the best
The Jackson Clinic is a US Doctor based in Montgomery, Alabama. The Jackson Clinic is located at 1801 Pine St, Montgomery, AL 36106, USA.
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