I usually receive great service from this location, but they were unable to correct my tire gauge sensor issue on my GMC. The third time I returned to them, after having spent $130 on their repair attempts, they were still unable to correct my issue. Instead of being honest and telling me they didn't know what the problem was, and perhaps referring me to my dealer w/an apology and perhaps a free service in the future for my trouble, the service attendant was visibly frustrated with me and attempted to deflect my issue to under-inflated tires. In less than 10 min, they sent me on my way as if it was my fault. Within five minutes, the issue persisted. This time, I returned to the dealer, and they explained to me that I simply needed to have my sensors calibrated and initialized. Problem solved.
Nice people and customer service. But charged me $250 for a wheel to be repaired that was leaking air and needless to say. Three trips back and still a leaking wheel/tire so they were not honest with what the problem actually was whether it be repairable or not. Very disappointed with this shop. Will not be back even though my problem is still there
The service here is great and the prices are fair. The employees answer all questions truthfully and in a timely manner
Driving right after, balance is perfect.
I went online looking for a company with good reviews and a high trust factor and after much research felt confident that Wes Cook was the right choice before even picking up the phone to call. With a professional and experienced phone presence I was comfortable with Wes Cooks team before even walking into the front door. These guys know their stuff and took great care of my vehicle without breaking my pocketbook and are super fast. Not only do I recommend Wes Cook Tire & Auto, I think going anywhere else is a mistake. You want honest, reliable, fast maintenance and repair at a good price, Wes Cook and his team are the best option!
Needed to get some tires mounted and balanced on short notice (got a good deal on new tires elsewhere, but still needed them put on).
Melvin and his staff were able to get me in on very short notice. From the time I called to see if I could get an appointment until the time the work was done was less than two hours!
Courteous and helpful staff. Thanks for getting me back on the road. :)
Wes Cook Tire Auto is a US Car Repair based in Montgomery, Alabama. Wes Cook Tire Auto is located at 6249 Atlanta Hwy, Montgomery, AL 36117, USA.
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