I was traveling through Montgomery and had an issue with the tire sensor coming on. I stopped in and asked them to check it and let them know I was traveling. They were very kind and speedy and took a look at the tire right away. They had me back on the road in no time which I really appreciated.
Asked for just an oil change and I got charged for an oil change + additional inspection called manager’s special that was not requested. Asked if any air was added to the tire and got an yes. Checked it myself after driving home and found out no addiional air was added. Hopefully other inspection items in the receipt were actually done.
I drove about 15 miles and went to my hotel to prepare to leave the following day. As I was pulling out of the hotel parking lot Sunday morning, my car began to run hot again and the coolant light came on. I immediately drove returned to PEP BOYS, which was .5 mile down the road. I left the car for the remainder of the day and was told that I needed a Thermostat and it would not be in until the following day. I was asked if there were going to be any accommodations for the inconvenience and was initially told no. After threatening to contact my attorney, the assistant manager called back and said they would reimburse me for my hotel expenses.
The store manager told me that he would initiate a claim for me to be reimbursed and that he would call enterprise to pick me up. Despite being told that he had a car reserved, I was required to place a deposit and pay all of the rental fees upfront. I reluctantly returned to NC without my vehicle and called daily. Every day from Wednesday-Friday, I was told that my car would be ready “this afternoon”. I repeatedly expressed that I need confirmation that it was fixed, before I drive 5 hours to pick my car up. I have contacted Customer Relations, the Claim Rep and the Store in an attempt to get some answers and compensation. Although the store manager was very pleasant and attempted to be helpful, I am complete dissatisfied and I do not know when I will get my car back.
I bought a set of tires for my truck recently shortly thereafter I bought a set of tires for my wife's car. The service was slow each time. When we picked up my wife's car three out of four of the wheesl lugs were not tightened. Two wheels almost came off as we got on the interstate. To rectify this problem the manager Anthony gave me 3 free oil changes for my vehicle and my wife's vehicle. I called yesterday to make an appointment for a 10 o'clock oil change. When I came in at 10 at gentleman dressed in street clothes waited on me after five minutes. He told me he would check to see how long it would be before I can get my oil changed. About 10:25 a.m. I asked do we know how long it will be? He answered we still have a car on the lift getting tires and it will be 30 more minutes. I said will I can't wait I'll have to leave. He wanted me to understand that if someone comes in at 9 a.m. to get tires he can't hold the Rack open until 10. I did notice that they have multiple racks and hopefully more than one employee in the shop. I recommend if you're buying tires check your wheels to make sure they're tight when you leave also plan to stay for quite a while as their service is very very slow.
My husband called Tuesday Morning to verify and was told that the rental car was on standby but they were working really hard to get the car finished. When I arrived at noon I was told that we were awaiting a sensor to arrive. I returned at 2 and was advised at 3 that they received the wrong sensor and had to wait until tomorrow for another.
I was told that my Car would be ready on Monday around noon. I called Monday to confirm at 11, and 12 however I was told that the car was not ready yet. I was forced to book another night at the hotel due to check time requirements. I returned to PEP Boys at 5 and was advised that it was not ready because the replacement part (a TPart ) was difficult to access. I was told by the Store Manager that if it was not fixed by noon on Tuesday that they would get me a rental car to return home.
Was having car problems yesterday. Unsteady idle and it would randomly cut off. Decided to go right up the street to the Pep Boys because they pull codes for free. Then I could get whatever Parts I needed right there. Get up there and they say the mechanic wont be there til 10 and apparently only a mechanic can pull a code even though they sell the machine they use for you to do it yourself had no problem running to get the machine to sell it to me though. After that I did went to AutoZone. The guy behind the counter walked right from behind the desk grab the machine and pulled the code I need it. The sensor I need will be in tomorrow. Don't waste your time here.
If I could give zero stars I would. I was visiting Montgomery Alabama and I took my car in because it was running hot. I was getting a no coolant alert after I refilled it. I was told it was a water pump and would cost 1200. I authorized the repair and picked my car up the next day (Saturday). I was told by the assistant manager that since I had just had my engine replaced, the repair shop who installed the engine was at fault and I should hold them accountable and get an attorney if need be.
Pep Boys Auto Parts Service is a US Car Repair based in Montgomery, Alabama. Pep Boys Auto Parts Service is located at 1515 Eastern Blvd, Montgomery, AL 36117, USA.
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