I called them back again. I had to end it I was going through the worst nightmare. Now, CS says it like if it was my fault. His Budget created story was I agreed to drive 45 minutes away the following day when I already have reservation in 2 miles distance. He did not even say "sorry". I was surprised. But, I had enough and I did not care if I had to pay more money to other truck rentals. Due to short time constraints Penske did not have any truck. Luckily, Uhaul still had one for me.
I called CS again after I landed in Dallas. I felt like I was talking with a school bully. Inventory manager was the worst of all on attitude. I really wanted to bring that into somebody's attention how I was treated. So, I asked for supervisor and CS put me on hold fore about 30 minutes and then I had to disconnect the call. I did not think they cared to talk to me resolve the issue. It did not seem they values a customers a bit. Never dealt with companies that bad. I waited for few hours to see just in case they will call me back with solution. I was wrong again. "Of course, it is Budget Truck Rental and what you expect?" my friend screamed on frustration.
After a while, received manager's call. My question to him was why did he cancel my reservation without telling me and why did he give me the false information about the truck at second location? He got pissed off. All he had to say was he is working hard to help me out. I could not believe when he actually hung up on me before answering my question. Before he hung up he told me, I had no choice but to go to second location (45 minutes away) and pick up the truck following morning. I had more questions for him but he hung up :: (1) How can I trust you if there will be a truck next morning when you have already lied to me? (2) I did not reserve three weeks ahead of time to drive 45 minutes just to get the truck. (3) Why did you cancel my reservation without even asking me?
I called the store just to make sure I and Budget Truck rental are on the same page. Unfortunately, that store did not have a truck. The guy who even works for Budget Truck Rental in that location said, he was not aware of me picking up truck, and he just rented a truck to somebody else 5 minutes before I called. This store is about 45 minutes away from my address, I just was gonna go there (only for that day) because I needed it so bad since I had to get back to work.
I reserved truck at about three weeks ahead, I like everything organized and done it on time. My pick up time 04/30/16 11.00AM. I could not reach there because my flight got cancelled due to weather in Dallas. I booked another flight and was gonna reach Dallas at 3.00PM but the truck rental store would close at 3.00PM so I could not pick it up from there. I requested if I could pick up from another store that opens till 4.00PM. Talked with customer service. Inventory manager called me with confirmation and provided me the new pick up location and Tel. I was so happy, and thanked him. I was still in Alabama by this time and I arranged a friend to drive me from Dallas airport to the pick up store. All was well till now.
I don't write comments on minor dispute but these guys crossed the line, I think. I have a significantly long, brain spinning incidents : when I reserved one way truck from Lewisville, TX to Montgomery, AL.
Then I called customer service (CS) to notify what Inventory Manager told me is not actually the reality on ground. Now, I was concerned about the trustworthiness of Budget. Even manager lies? I called original location to make sure I still have my reservation and the truck is available when they open store the following day. Low of low!! inventory manager had cancelled my reservation and that truck was already given to somebody else. I was shocked.
Now, when I see Budget it takes me to the bad memory lane, whether it be Budget Rental Car or Budget Rental Truck.
Budget Truck Rental is a US Point Of Interest based in Montgomery, Alabama. Budget Truck Rental is located at 6399 Atlanta Hwy, Montgomery, AL 36117, USA.
Please contact with Budget Truck Rental using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Budget Truck Rental opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Point Of Interest in Montgomery