I had a prev complaint that i posted to google on regards to the timeframe it took for me to see someone even though i jad an appointment. Today I was contacted for follow up on the complaint i posted and I def appreciate that someone took the time to follow up with me and address my concern. That makes me feel alot better about the service i receive and now that i know what was causing the delay i understand better. Again it means the world to me that someone reached out to me based on my complaint. Im so used to feeling like another number, but today, i felt like my voice mattered and that alone changes my perception of the facility. Thanks for calling and following up with me.
Calling for references to housing for people with mental illness. Was yelled at and lectured on how they don't handle that and It's not the operators job to transfer me. Rudest customer service I have ever had. Started the call yelling at me because she could not understand me. Made me feel like a terrible person for having the nerve to call for help.
Attentive, accommodating personnel. Excellent counselors.
Overall the center is Good my son has a great therapist. I can't say the same for their recepionist. She was rude had no empathy and hung up in my face when I was trying to confirm an appointment. This was the children's clinic. Some people need to learn how to have a heart
Got disconnected several times while being transferred to set up an intake appointment. Was told it could be a month or more before I see a psychiatrist. This place is a testament to why we need better mental health and health care in this nation; a not for profit style preferably.
Montgomery Area Mental Health Authority Inc is a US Health facility based in Montgomery, Alabama. Montgomery Area Mental Health Authority Inc is located at 2140 Upper Wetumpka Rd, Montgomery, AL 36107, USA.
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